Repairs due to normal wear and tear or punctures will be done at a reasonable charge. You will have to first send an email with pictures so that we can determine if the item can be repaired or not. If it can be repaired, you can send the product to us for a proper inspection and to get a quote for the repair. The shipment costs have to be borne by you. If the charges are acceptable to you, we will then proceed with the repair and will try to get the item back to you as soon as possible. The whole process typically takes about 10-12 days but could be longer during peak season.